Who we are
Our website address is: https://www.spiraclethemes.com/
What personal data we collect and why we collect it
1) Forms
When you submit a form we collect your first name, last name and your email address so that we can correspond with you. When ordering or registering on our website we might ask you some additional information like your phone number, payment information and billing address etc. This information helps us to provide you greater user experience and better customer support.
2) Google Analytics
We use Google Analytics to track visitors on this site. Google Analytics uses cookies to collect this data. In order to be compliant with the new regulation Google included a data processing amendment. The data we collect will be processed anonymously and "Data sharing" is disabled. We don't use other Google services in combination with Google Analytics cookies.
3) Chat System
This website uses tawk.to, a live chat solution provided by tawk.to Ltd. Tawk.to uses cookies to help us identify and track visitors. All communication between us and our visitors in this chat is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service.
All personally identifying information collected via the chat service is held on the tawk.to system, which guarantees to meet all of the requirements of the General Data Protection Regulation.
For more information visit https://www.tawk.to/data-protection/gdpr/
4) Microsoft Clarity
Additionally we use Microsoft Clarity (GDPR Compliant) to understand how users are interacting with our website. This will allow us to see the heatmaps and other information. For more information visit https://privacy.microsoft.com/en-gb/privacystatement
5) Quora Pixels
The Quora pixel is a small piece of code that's added to our website pages to enable us to measure, optimize and build audiences for our Quora advertising campaigns. You may opt-out of the collection and use of information for Quora ad targeting here and here. For more information visit Quora's privacy policy.
Affiliate disclosure
Some of our posts may contain affiliate links and we may earn commissions for purchases that are made by visitors to the Site. These are promotional links that can be used to track a visitor's purchase and credit it to Spiracle Themes. This comes at no additional cost to you and our goal is to provide the very best reviews and recommendations. If you have any questions, please contact us.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Third Party Payment Processor
We use a third-party payment processors, FastSpring (the "Payment Processor"), to bill Users. Each User can pay the fees due via our Website. The processing of payments shall be subject to the privacy policies of the Payment Processor (https://fastspring.com/privacy/) in addition to our Privacy Policy. Any information requested by the Payment Processor is collected and stored by the Payment Processor and not Spiraclethemes. Spiraclethemes does not collect nor store any credit card or other billing information. We are not responsible for the use of your personal information by the Payment Processor.
We also use Freemius – a trusted reseller of our Premium Plugins. Freemius is subject to the respective policy, Freemius Privacy Policy available at https://freemius.com/privacy/. We do not control Freemius use of the data it collects.
How do we protect your information
Your personal information is stored on secured servers and networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Privacy Policy Changes
Although most changes are likely to be minor, Spiracle Themes may change its Privacy Policy from time to time, and in Spiracle Themes's sole discretion. Spiracle Themes encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Contact Information
If you have any questions, you can mail us at support@spiraclethemes.com
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment